Frequently asked questions
The MensaCard is a cash-free payment method.
The payment procedures and the waiting lines at the checkouts are severely reduced. Due to this, your meal and coffee stay hot!
Employees and guests of Frankfurt University of Applied Sciences.
You can get the card at the essWERK canteen checkout.
The MensaCard will be handed over after paying a 5-euro deposit.
You can charge the card with cash upon reception at the checkout. Afterwards you can recharge the MensaCard with your bank card at the charging machines of the essWERK canteen (at main entrance or dish collection) as well as at KostBar (next to beverage vending machine).
The minimum charging value is 10 euros. The card value is limited to 50 euros.
Arbitrarily place the MensaCard onto the scanner during checkout. In less than 2 seconds the amount will be booked. Remove the card and place it somewhere protected.
In all canteens, cafeterias, and cafés of the Studentenwerk Frankfurt am Main, no matter on which campus. The MensaCard can be recharged everywhere.
If the card is lost, no remaining balance can be repayed. Due to data protection, the card is not personalized. Please treat the card like cash, because anybody who finds the card is able to use it for oneself.
A new MensaCard can be purchased through the exact same conditions as the prior one.
If the card is damaged, please contact the canteen managers. They will try to help you directly. If the canteen is closed, please contact hochschulcard(at)swffm.de
You can return the intact MensaCard at the essWERK canteen checkout. We will refund the 5-euro deposit.