Loss Notification for Tenants

Of course we would like to repair any damage or defects in your room / flat as soon as possible. In the event that a lamp in your room is defective or the washbasin is clogged or similar, you can inform us directly using the online form below.

In order to ensure a speedy processing, we ask you to fill in as many fields as possible and describe the problem in detail. You also have the possibility to send us photos.

Please use this form exclusively for damage reports. For questions regarding your tenancy, please use our Kontaktformular►

Loss notification

contact details
Real estate
Description of the damage / fault
Maximum file size: 5 MB
File type: .jpg; jpeg; PDF;
It may be necessary for us or one of our selected specialist companies to enter your room/apartment to repair the damage or defect. Please let us know here whether we may also enter your room during your absence.

Damages are usually repaired by our technical staff on Mon - Thurs from 8 a. m. - 3 p. m. and Fri. from 8 a. m. - 1 p. m.
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 * Mandatory fields - please complete


The Studierendenwerk Frankfurt am Main processes your data collected above (such as name, telephone or e-mail address) exclusively for the purpose stated in the contact form (praise, criticism, inquiries, request for information material, etc.).

Further information on data processing by the Studierendenwerk Frankfurt am Main can be found in our Data Protection Declaration->